IT Support Specialist (1st and 2nd Level) | Supporter 1st und 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical assistance, providing essential support to users and system administrators at both the server and client levels. Your daily responsibilities include independently managing and resolving tickets within the 1st and 2nd level support framework, conducting user training sessions, and actively contributing to the helpdesk team's knowledge base. For complex issues, you will coordinate the escalation process to 3rd level support. This role is ideal for technical professionals who enjoy problem-solving and knowledge sharing. The position offers significant stability through a permanent employment contract and modern flexibility with mobile work options. Joining the FERCHAU team provides access to extensive professional development through their in-house academy and various corporate benefits, making it an attractive opportunity for those looking to advance their career in IT infrastructure and security.