IT Support Specialist / Helpdesk Technician | Fachinformatiker IT Support / Helpdesk (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will join an ambitious team dedicated to advancing technology and innovation. Your daily responsibilities will involve providing first and second-level technical support both over the phone and in person, managing service requests, and handling incident reports. You will be responsible for classifying and dispatching tickets following ITIL guidelines and ensuring the smooth operation of security infrastructure, including firewalls, proxy servers, antivirus software, and VPN solutions. This role is ideal for both entry-level candidates and experienced professionals who want to work on exciting projects for renowned IT solution providers. The position offers a vibrant company culture with structured onboarding, team events, and various employee discounts, making it a great environment for professional growth and practical skill development in a modern IT landscape.