IT Support Technician (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Support Technician at NConsult GmbH in Frankfurt, you will serve as the primary point of contact for all technical inquiries, ensuring seamless operations for both clients and internal teams. Your day-to-day responsibilities involve receiving and documenting support tickets, troubleshooting hardware and software issues, and escalating complex technical problems to the 2nd level support team when necessary. This role requires a blend of technical proficiency and strong communication skills to provide support via telephone and written correspondence. The position is particularly attractive for those looking to kickstart their IT career in a dynamic environment that offers modern equipment, flexible working hours, and clear paths for professional development and further training within an innovative IT solutions company.