IT Administrator - 1st / 2nd Level Support | IT Administrator - 1st / 2nd Level Support (m/w/d)

Job Summary

In this role, you will be the primary point of contact for technical issues, handling incident management and service requests within a 1st and 2nd level support framework. Your daily responsibilities include ticket processing, prioritization, and maintaining thorough documentation. You will manage the full lifecycle of hardware, from setting up notebooks and mobile devices to executing onboarding and offboarding processes. Additionally, you will oversee asset management, security incidents, printer assignments, and software updates. The position offers a unique opportunity to work in a collaborative environment with flat hierarchies and no shift work. It is ideal for a proactive professional who enjoys direct user interaction and wants to take ownership of IT infrastructure components like Windows Servers, Office 365, and Azure. The role is further enhanced by attractive benefits, including 30 days of vacation, flexible working hours, and professional development opportunities.