IT Support Services Team Lead | Teamleiter (m/w/d) IT-Support Services
ISG Intermed Service GmbH & Co. KG
Job Summary
This role involves leading and developing the IT Support Services team for a long-standing medical logistics and trading company. As the Team Lead, you will be responsible for the professional guidance of support staff, ensuring operational continuity, and prioritizing daily tasks. A significant portion of the role focuses on the strategic development of ITIL-based service processes and the management of external first-level support providers. You will act as a key figure in optimizing IT service delivery to support a network of over 20,000 medical practices and 400 hospitals. The position offers a high degree of responsibility in a stable, family-run business environment, featuring modern benefits like mobile work options, flexible hours, and 13 monthly salaries.
Required Skills
Education
Degree with an IT focus or a comparable vocational training qualification.
Experience
- Professional experience in leading and developing IT support teams
- Extensive experience in the organizational and procedural implementation of ITIL service processes
- Experience in steering and managing external service providers
- Proven track record in prioritizing operational IT workflows
Languages
Additional
- Location: Geesthacht near Hamburg; Full-time, permanent contract; Mobile work available by arrangement.
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