VIP IT Support Specialist | VIP IT-Supporter (m/w/d)

FERCHAU GmbH Niederlassung Hamburg-City

Hamburg, Hamburg, Deutschland

Published Feb 20, 2026

Full-time

No information

Job Summary

As a VIP IT Support Specialist, you will serve as a critical link between users and technology, providing high-level technical assistance and troubleshooting. Your daily responsibilities include the qualified processing of user inquiries and incident reports, systematic problem-solving, and meticulous documentation within ticket systems. You will be responsible for communicating directly with users of specialized building permit applications and escalating complex issues to subsequent support levels when necessary. This role is ideal for those who enjoy a mix of technical troubleshooting and customer-facing consultation. The position offers the opportunity to work with modern tools like Jira and Confluence within an agile environment. Joining FERCHAU means working on exciting projects for renowned IT solution providers, making it an attractive career move for professionals looking to integrate emerging IT trends with established solutions in a professional and ambitious setting.

Required Skills

Education

Degree in Computer Science or equivalent professional knowledge/qualifications

Experience

Professional experience in IT support processes and tools
Initial experience in customizing and supporting software solutions
Practical experience working with agile methods such as Kanban or Scrum
Experience in customer consulting and user communication
Experience using ticket systems for activity documentation

Languages

German (Fluent)

Additional

Excellent written and spoken German skills (minimum C1 level) are required. Must be able to use the reference number VA53-41053-HH_IT for the application.