Troubleshooting Technician | Techniker Troubleshooting (m/w/d)

Job Summary

As a Troubleshooting Technician in Hamburg, you will serve as a critical technical link between high-level industrial infrastructure and customer satisfaction. Your day-to-day responsibilities involve diagnosing and resolving technical malfunctions in direct contact with customers and the helpdesk. You will manage the entire lifecycle of a technical issue, from error analysis to developing targeted solutions, while coordinating with external suppliers and vendors. The role focuses heavily on telecommunications infrastructure, requiring you to manage tickets and communicate via phone and email. This position is particularly attractive for those seeking long-term stability with a renowned industrial client, offering the potential for permanent takeover, performance-based pay increases, and the flexibility of remote work after the initial training period. You will work in a dynamic environment that values quality consciousness and provides intensive personal support throughout your career journey.