SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist (m/w/d) Guided Buying

Job Summary

This role involves providing essential technical and functional support for an international technology group's SAP Ariba Guided Buying platform. As a Support Specialist, you will manage service tickets and incidents, assisting users with navigation, system operation, and basic technical troubleshooting. You will act as a vital link between end-users and the broader IT department, ensuring complex issues are escalated correctly while maintaining strict adherence to Service Level Agreements (SLAs). The position is based in Erlangen and offers a structured IT environment with comprehensive training materials provided. It is an excellent opportunity for professionals with a service-oriented mindset to grow within a large-scale enterprise environment, benefiting from established processes and a clear career path through a top-rated employer.