IT Support Lead for Digital Waste Shipment System (DIWASS) | Aufbau der Anwenderbetreuung Digital Waste Shipment System (DIWASS) (m/w/d)
GOES mbH
Job Summary
This role focuses on establishing and managing the user support infrastructure for the upcoming Digital Waste Shipment System (DIWASS), a cross-border EU IT system launching in 2026. As a key member of the GOES team in Neumünster, you will be responsible for developing a nationwide support concept, implementing modern support tools such as AI-driven chatbots and tutorials, and coordinating with external service providers and government working groups. Your daily activities will include conducting workshops, creating informational materials, and handling complex 2nd-level support inquiries. This position is particularly attractive for professionals who want to shape a new support organization from the ground up within a stable environment that bridges the private waste management sector and public authorities. The role offers high levels of responsibility, flexible working hours, and the opportunity to work with modern technologies in a socially relevant environmental sector.
Required Skills
Education
Successfully completed university degree or vocational training in an IT-related field.
Experience
- Professional experience in the IT sector or a completed IT-related vocational training/degree
- Prior experience in IT customer support, User Helpdesk, or IT service environments is preferred
- Experience in conceptualizing or developing support structures
- Proven ability to handle high-pressure situations and maintain professional communication
Languages
Additional
- The role is based in Neumünster with partial mobile work options. Applicants must be able to communicate at a C2 level in German and B1 level in English.