Customer Service Manager | Customer Service Manager (m/w/d) - 1KOMMA5° Münster

Job Summary

As a Customer Service Manager at 1KOMMA5° in Münster, you will play a vital role in the energy transition by acting as the primary point of contact for customers utilizing renewable energy systems. Your day-to-day responsibilities involve managing service inquiries, performing technical analysis of incoming requests, and providing first-level support for solar, storage, and heat pump systems. You will ensure all interactions are meticulously documented in the CRM system and coordinate with specialist departments to resolve complex issues. This role is ideal for a service-oriented professional with a technical background who wants to work at the intersection of regional craftsmanship and scalable software. What makes this position unique is the opportunity to work for a CleanTech unicorn, contributing to a mission of electrifying homes through AI-driven energy management while enjoying modern benefits like Hansefit and company bike leasing.