Customer Service Manager | Customer Service Manager (m/w/d) - 1KOMMA5° Münster

1Komma5° GmbH

Münster, Westfalen, Nordrhein-Westfalen, Deutschland
Published Feb 19, 2026
Full-time
Permanent

Job Summary

As a Customer Service Manager at 1KOMMA5° in Münster, you will play a vital role in the energy transition by acting as the primary point of contact for customers utilizing renewable energy systems. Your day-to-day responsibilities involve managing service inquiries, performing technical analysis of incoming requests, and providing first-level support for solar, storage, and heat pump systems. You will ensure all interactions are meticulously documented in the CRM system and coordinate with specialist departments to resolve complex issues. This role is ideal for a service-oriented professional with a technical background who wants to work at the intersection of regional craftsmanship and scalable software. What makes this position unique is the opportunity to work for a CleanTech unicorn, contributing to a mission of electrifying homes through AI-driven energy management while enjoying modern benefits like Hansefit and company bike leasing.

Required Skills

Education

Completed technical vocational training or a comparable professional qualification.

Experience

  • Professional experience in technical customer service or support roles
  • Experience in applying technical knowledge to solve customer inquiries in a professional environment
  • Experience working with CRM software for tracking and documentation
  • Preferred experience in the fields of photovoltaics, heat pumps, or related renewable energy technologies

Languages

German (Fluent)

Additional

  • The position is based in Münster and requires a structured way of working with a strong service mindset. Candidates must be comfortable using digital tools including laptops and company smartphones.