IT Service Management Platform Engineer | Informatiker/in (Weiterbildung)

Job Summary

As an IT Service Management Platform Engineer, you will join the global Software & Data Science team to manage and innovate within a large-scale enterprise ITSM environment. Your daily responsibilities include implementing cutting-edge Artificial Intelligence (AI) use cases, such as automated ticket analysis, and managing platform operations on containerized infrastructures like OpenShift. You will coordinate version upgrade projects with a focus on ITIL processes and act as a vital interface between various technical stakeholders. This role offers a unique blend of platform operation, software development, and innovation. The position is highly attractive due to its focus on modern technologies like Large Language Models (LLM) and Retrieval-Augmented Generation (RAG), combined with a flexible hybrid work model, individual training phases, and professional development planning within a global organization.