IT Service Dispatcher | Disponent (w/m/d) IT-Service

Job Summary

As an IT Service Dispatcher, you will be the central point for coordinating IT service operations, ensuring smooth workflow and high customer satisfaction. Your daily tasks will involve distributing service requests to technicians, meticulously monitoring Service Level Agreement (SLA) compliance, and assisting with resource planning. You will also be responsible for scheduling customer appointments and managing the lifecycle of open tickets within the system. This role is ideal for someone who thrives in a dynamic environment, possesses strong organizational skills, and is committed to maintaining an overview of all operations. The position offers a secure job in a growing company, with opportunities for professional development and a supportive team culture.