IT Service Technician | IT Servicetechniker (m/w/d)
Akkodis Germany Tech Experts GmbH
Job Summary
As an IT Service Technician at Akkodis, you will play a vital role in supporting digital transformation by providing hands-on technical assistance to end-users. Your daily responsibilities will involve managing the ServiceDesk, where you will configure mobile devices such as iPhones, iPads, and scanners, and address user inquiries at the IT Point. You will be responsible for the full lifecycle of hardware through IMAC-D activities (Install, Move, Add, Change, Delete), performing Break & Fix tasks, and troubleshooting technical issues. Additionally, you will handle the installation, configuration, and imaging of PCs, notebooks, and printers from major brands like HP and Lenovo. This role is ideal for a proactive professional who enjoys a mix of hardware interaction and direct user support. Working for a global leader in digital engineering offers a stable environment with the opportunity to work with modern technologies and diverse hardware ecosystems.
Required Skills
Education
Not specified
Experience
- Professional experience in IT service and technical support roles
- Practical experience with hardware and software troubleshooting for enterprise devices
- Experience working with professional ticketing systems for request management
- Proven background in mobile device configuration and user support
Languages
Additional
- Valid Class B driver's license required.
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