IT Support Specialist / Helpdesk Technician | Helpdesk / IT-Support Mitarbeiter m/w/d

Job Summary

This role involves providing comprehensive technical support as part of a dedicated team at IT-Guard GmbH in Willich. On a day-to-day basis, you will manage support tickets, troubleshoot IT malfunctions, and set up user accounts and hardware. You will also be responsible for monitoring IT systems and landscapes while assisting with the implementation of critical security and backup strategies. The position requires a structured, independent worker who can maintain a calm demeanor during phone support and customer interactions. What makes this role attractive is the strong focus on work-life balance and family compatibility, complemented by a robust benefits package including company health insurance and a pension scheme. You will work in a growing medium-sized IT service provider that prioritizes continuous professional development through internal and external training, ensuring you stay at the forefront of modern technology in an appreciative team atmosphere.