First and Second Level IT Support Specialist | First und Second Level Support (m/w/d)

Job Summary

This role involves providing essential IT support to internal users, handling a wide range of technical issues from initial contact through resolution. The specialist will be responsible for diagnosing and resolving hardware and software problems, managing service requests via various channels, and ensuring the smooth operation of workplace systems. A key aspect of the role is the installation, configuration, and maintenance of IT equipment, alongside meticulous documentation of solutions. The ideal candidate will possess a strong IT background, excellent problem-solving skills, and a collaborative spirit, contributing to a supportive IT environment and fostering technological advancement within the company.