IT Support Technician | IT Support Techniker (m/w/d)
FERCHAU GmbH Niederlassung Hamburg-City
Job Summary
This role involves providing essential IT support to colleagues on the workshop floor, handling both first and second-level IT issues. Key responsibilities include maintaining, assembling, and caring for IT hardware, configuring and managing Windows, Android, and iOS operating systems, and utilizing MS Office products. The technician will also be crucial in troubleshooting network problems and outages, leveraging tools like Remedy and ServiceNow for efficient problem resolution. This position is attractive due to its varied projects with innovative companies, offering a chance to connect people and technology, and contribute to digital transformation. It's an opportunity to apply comprehensive IT knowledge in a dynamic environment.
Required Skills
Education
Completed degree in Computer Science, Business Informatics, or comparable qualification; or vocational training with a focus on IT (e.g., IT Specialist) with long-term professional experience in IT support.
Experience
- Long-term professional experience in IT support (First and Second Level)
- Experience with Windows, Android, and iOS operating systems
- Experience with MS Office products
- Knowledge of network technologies and protocols (TCP/IP, DNS, DHCP)
Languages
Additional
- Not specified
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