First- and Second-Level Support Specialist | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This role involves connecting people and technology by providing essential First- and Second-Level Support. The specialist will be responsible for receiving, reviewing, and processing incident reports, escalating unresolved issues to Third-Level Support, and managing the entire telephone and ticketing system from acceptance to resolution and documentation. Key responsibilities also include serving as a primary contact for customer inquiries and problems, supporting client projects with data cleansing and error analysis, and maintaining various internal systems. This position is attractive for career starters looking to gain practical experience, offering an indefinite employment contract and continuous learning opportunities through the FERCHAU Academy.