Technical Customer Support Specialist (IT Support) | Technischer Kundenbetreuer IT Support (m/w/d)

Job Summary

As a Technical Customer Support Specialist, you will serve as a vital link between clients, consultants, and the development team. Your daily responsibilities include managing technical inquiries via a ticketing system and providing comprehensive 2nd level support. You will communicate with customers through various channels, including telephone and conference software, to assess the technical feasibility of their requests. On the technical side, you will be responsible for creating and modifying XML configuration files, performing remote installations, and executing software updates. The role also involves monitoring hosting instances and potentially generating reports using BIRT. This position is ideal for someone who enjoys problem-solving and technical maintenance within a professional customer-facing environment. The company offers a highly flexible work environment with 30 days of vacation, mobile working options, and modern hardware, making it an attractive choice for those seeking a balance between challenging technical projects and personal well-being.