IT Application Manager CRM | IT Application Manager*in (m/w/d) CRM

Job Summary

This role involves the independent development and maintenance of the CRM landscape for Stadtwerke Augsburg, specifically focusing on Microsoft Dynamics 365 (Sales, Customer Service, and Marketing). As an IT Application Manager, you will ensure stable operations, perform error analysis, and design technical solutions for new requirements, including the integration of interfaces and the use of the Microsoft Power Platform. You will act as a consultant for specialist departments to optimize digital processes, conduct training, and coordinate with external service providers and internal key users. This position is ideal for professionals passionate about digitalization in customer and sales processes. The role offers a crisis-proof workplace with flexible working hours, mobile work options, and extensive benefits including public transport passes, energy discounts, and employer-funded pension schemes, making it a highly attractive opportunity within a major regional utility company.