IT Support and Internal Training Specialist | Sachbearbeitung (m/w/d) für die IT-Anwenderunterstützung und interne Schulungsmaßnahmen

Job Summary

This role involves providing essential IT user support and conducting internal training sessions for the Cologne Police Department. You will be responsible for delivering five-day technical training courses to groups of up to twelve users, focusing on police-specific software systems. This includes preparing seminar technology, visualizing complex workflows, and evaluating participant feedback. Additionally, you will provide first-level support, troubleshooting user issues and documenting solutions. A key part of the role is contributing to the local IT training concept by analyzing software updates and participating in team meetings regarding pedagogical methods. This position is particularly attractive for those seeking a secure public service career with the police, offering flexible working hours, a meaningful social contribution, and a comprehensive benefits package including a company canteen and health prevention programs.