IT Support Specialist | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

As an IT Support Specialist based in Bremen, you will serve as the primary point of contact for technical assistance, handling a diverse range of hardware and software inquiries. Your daily responsibilities include the intake, analysis, and resolution of IT issues via telephone, email, and remote access. You will be responsible for providing both First and Second-Level support, ensuring the installation, configuration, and maintenance of IT systems are performed to high standards. A key part of the role involves documenting support cases within a ticketing system and collaborating with other IT departments to refine support processes. This position is ideal for service-oriented professionals who enjoy problem-solving in a structured environment. The role offers a secure workplace in a forward-thinking company with individual professional development opportunities, modern IT equipment, and a flexible working atmosphere with short decision-making paths.