ITSM Product Manager with Technical Background | ITSM-Produktmanager (m/w/d) mit technischem Background
OMNINET GmbH
Job Summary
As an ITSM Product Manager, you will take on the technical and strategic responsibility for an established IT Service Management product within a successful software company. You will act as the interface between development, sales, consulting, and customers, actively shaping the future of a highly flexible ITSM tool. Your daily tasks will include managing the product lifecycle from ideation to rollout, analyzing market and customer requirements, creating and maintaining requirement documents, and conducting product presentations. This role offers the opportunity to work with leading companies and projects, contributing to a continuously growing and stable organization with flat hierarchies and open communication, making it an attractive position for a proactive and experienced professional.
Required Skills
Education
Degree in Computer Science, Business Informatics, IT Management, or comparable qualification
Experience
- Professional experience in the ITSM environment (e.g., as PreSales Consultant, ITSM Consultant, Product Owner, or Project Manager)
- In-depth knowledge of ITSM standards and processes (e.g., Incident, Change, Problem, CMDB, Request Fulfillment)
- Experience with ITSM tools (e.g., ServiceNow, BMC, OTRS, OMNITRACKER, Matrix42)
Languages
Additional
- Moderate travel readiness, especially for workshops, trade fairs, and team coordination.