Service Delivery Manager | Service Delivery Manager (m/w/d)

Job Summary

This role is for a Service Delivery Manager at a leading plant engineering company, focusing on optimizing service management processes and ensuring high-quality service delivery. The successful candidate will be responsible for process and knowledge management, KPI reporting, and comprehensive documentation of service management topics. They will act as a key interface to other Service Managers and lead infrastructure projects within the service management domain, contributing to international IT initiatives. This position requires a professional with a strong background in service management, IT process design, and vendor management, ideally with experience in a global setting. It offers a versatile role with flexible working hours, comprehensive onboarding, and a collaborative team environment in Erlangen.