ITIL IT Service Process Manager | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

As an ITIL IT Service Process Manager, you will be responsible for overseeing and managing established release management processes to ensure seamless service delivery. Your day-to-day activities will involve the continuous improvement of IT services, support processes, rollouts, and internal tools. You will play a critical role in quality management by reporting on key performance indicators (KPIs) and creating targeted reports for various stakeholders. This position is ideal for professionals who enjoy bridging the gap between technology and business efficiency. The role offers a high degree of stability with a permanent contract, modern mobile working options, and a strong focus on work-life balance through flexible hours and family-oriented support. Joining a well-known service provider like FERCHAU provides access to diverse projects across multiple technology sectors and comprehensive professional development opportunities.