IT Support Specialist (1st Level) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as the primary point of contact for technical inquiries from both headquarters and regional locations. Your daily responsibilities involve recording, analyzing, and classifying incoming incident reports within a ticketing system, ensuring timely resolution or escalation. You will be responsible for managing Microsoft Active Directory environments and performing software installations and troubleshooting on client end-user devices. This role is ideal for service-oriented professionals who enjoy direct user interaction and technical problem-solving. Joining this team offers the stability of a permanent employment contract, flexible mobile working options depending on the client project, and access to diverse professional development programs. It is a unique opportunity to work for a major technology service provider with a strong reputation for innovation across various industries.