IT Systems Integration Specialist | Fachinformatiker für Systemintegration (m/w/d)
FERCHAU GmbH Niederlassung Köln
Job Summary
As an IT Systems Integration Specialist at FERCHAU, you will be responsible for the daily management and continuous improvement of complex IT infrastructures. Your core responsibilities include the installation, configuration, and maintenance of both hardware and software components, alongside providing critical 1st and 2nd level support to resolve technical disruptions. You will play a key role in IT projects, including system rollouts and migrations, while ensuring all processes are meticulously documented. Beyond technical maintenance, you will act as a consultant and trainer for users, bridging the gap between technology and people. This role is ideal for service-oriented professionals who enjoy structured problem-solving and collaborative teamwork. The position offers significant flexibility with mobile working options and attractive benefits, including childcare subsidies and professional development opportunities within a leading technology service provider.
Required Skills
Education
Completed vocational training as an IT Systems Integration Specialist (Fachinformatiker für Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT support and handling ticketing systems such as Jira or ServiceNow
- Practical experience in the installation, configuration, and maintenance of IT hardware and software
- Demonstrated experience working with Windows and/or Linux environments and network technologies
- Proven track record in troubleshooting and resolving technical issues in a structured manner
Languages
Additional
- Must demonstrate a strong service orientation for customer support and the ability to work independently on problem-solving and project tasks.
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