IT Support Technician (1st Level) | 1st Level Supporter (m/w/d)
NConsult GmbH
Job Summary
As an IT Support Technician (1st Level) at NConsult GmbH in Frankfurt am Main, you will serve as the primary point of contact for all technical inquiries. Your day-to-day responsibilities involve providing rapid assistance for hardware and software issues via phone and written communication. You will be responsible for creating and documenting support tickets and escalating complex matters to the 2nd level support team. This role is ideal for a service-oriented professional who enjoys solving technical challenges and ensuring smooth operational workflows for both internal teams and external clients. The position offers an attractive compensation package, flexible working hours, and modern IT equipment within a dynamic and innovative environment that prioritizes professional development and a collaborative team culture.
Required Skills
Education
Completed vocational training in the IT field or a comparable qualification.
Experience
- Initial professional experience in IT support or customer service
- Practical experience in handling IT inquiries and call management
- Experience in creating and documenting support tickets
- Experience working with Windows-based systems and basic networking
Languages
Additional
- The role is a full-time, permanent position based in Frankfurt am Main.
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