IT Technician | IT-Techniker (m/w/d)

Job Summary

This role involves ensuring the smooth operation of a diverse system landscape for a well-known client. As an IT Technician, you will be responsible for providing 1st and 2nd level support, handling incoming customer requests via phone, email, and in-person at the service desk. Your daily tasks include troubleshooting incidents according to established Service Level Agreements (SLAs), maintaining asset data, and supporting various IT projects. Beyond maintenance, you will play an active role in optimizing operational processes and structures. This position is particularly attractive for those who enjoy independent work and are motivated to develop their career within the IT sector. The role offers a stable environment with an indefinite contract, flexible working hours through a flexitime account, and the potential for remote work arrangements. It is an excellent opportunity for a service-oriented professional to join a recognized top employer in the Hamburg region.