Service Delivery Manager | Service Delivery Manager (m/w/d)

Job Summary

As a Service Delivery Manager based in Neckarsulm, you will be a proactive leader, supporting the Enterprise Delivery Manager in client relationship management and contractual matters. A key part of your role will be managing escalations and continuously developing existing services across departments. You will also provide both technical and disciplinary leadership to the IT Service Team, act as the central point of contact for clients, and lead client and project meetings. Ensuring compliance with agreed Service Level Agreements (SLAs) is crucial. This position offers an exciting opportunity within a growing and demanding environment, with a focus on collaborative teamwork, flexible working hours, and extensive professional development opportunities.