Head of Service Department | Leitung* der Serviceabteilung

Job Summary

As the Head of Service Department, you will be responsible for ensuring excellence in customer service and driving the strategic development of service operations. Your day-to-day activities will involve optimizing internal processes, managing maintenance concepts, and expanding after-sales business in close coordination with executive management. You will provide both strategic and operational leadership to the service and support team, overseeing personnel planning, disciplinary matters, and technical training. A significant part of the role includes acting as the central point of contact for complex customer issues and supporting international service missions for large-scale machinery. This position is particularly attractive for those seeking a high-impact leadership role in the renewable energy sector, offering significant creative freedom, flat hierarchies, and the opportunity to work in an innovative, growing company environment. You will be accountable for budget planning as well as meeting cost, deadline, and quality targets across the service division.