IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager, you will be instrumental in optimizing and adapting the service portfolio based on business needs, collaborating closely with various departments on ongoing contracts. A key part of your role involves building and expanding existing process landscapes, ensuring thorough documentation and quality control, and establishing a robust Service Desk based on ITIL principles. You will be responsible for continuously improving IT service processes, coordinating meetings, and managing Service Level and IT Service Management. Furthermore, you will create and adjust service agreements and assemble service modules to meet specific customer requirements. This position offers the opportunity for home office, flexible working hours, and an unlimited contract, making it an attractive long-term career step in a dynamic IT environment focused on IT services and security solutions.