Technical Customer Support Specialist IT | Technischer Kundenbetreuer IT Support (m/w/d)

Job Summary

As a Technical Customer Support Specialist, you will serve as a critical bridge between customers, consultants, and the development team. Your daily responsibilities include managing technical inquiries via a ticket system, providing 2nd level support, and communicating with clients through various digital channels. You will perform technical feasibility checks, handle remote installations, and execute system updates. A unique aspect of this role involves the hands-on technical configuration of XML files and the monitoring of hosting instances. This position is ideal for those who enjoy troubleshooting and technical problem-solving within a professional environment. The role is highly attractive due to its flexible working models, including mobile work and workation options, a 30-day vacation policy, and a strong focus on employee health and professional development within an innovative project landscape.