IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Wolfsburg, you will be the first point of contact for incidents and service requests for a major automotive and commercial vehicle manufacturer. Working for a leading IT managed services provider, your daily responsibilities include qualifying, classifying, and processing technical issues before routing them to the appropriate specialized departments. You will provide client support, assist with hardware provisioning, and monitor network environments while documenting all workflows in a ticketing system. This role is particularly attractive because it offers a clear path for career changers and motivated professionals to specialize in various IT fields like server storage or application support. The position features a collaborative team environment, structured shift work, and a strong long-term perspective with the possibility of permanent takeover by the client.