IT Service Technician and Team Lead | IT Servicetechniker mit Teamleiterfunktion (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role offers a dynamic opportunity to join a market-leading IT solutions and service management provider in Hamburg. As an IT Service Technician with Team Lead functions, you will serve as the critical interface between management and staff, balancing technical execution with leadership responsibilities. Your daily activities will include conducting team meetings, managing vacation and substitution planning, and participating in organizational meetings with clients. On the technical side, you will provide onsite support for Windows, Mac, networking, and telecommunications environments. The position is ideal for an IT professional who is ready to take on personnel responsibility while remaining hands-on with infrastructure. This role is initially offered through professional recruitment with a strong option for permanent takeover. Attractive benefits include 30 days of vacation, a modern working atmosphere, and dedicated professional development opportunities within a structured, ticket-based environment.
Required Skills
Education
Completed vocational training in the IT field or an equivalent professional qualification.
Experience
- Professional experience in IT service and technical support
- Experience in team leadership or coordination functions, including meeting moderation and resource scheduling
- Practical experience with Windows and Mac environments
- Experience working within structured ticket-based and Request for Service (RFS) workflows
- Experience in network infrastructure maintenance
Languages
Additional
- Valid Class B/BE driver's license required. Position is located in Hamburg. Must be eligible for work in Germany under a temporary-to-permanent contract model.
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