IT Support Specialist (1st Level) | 1st Level Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Support Specialist based in Ingolstadt, you will join a collaborative team providing remote and telephone-based technical assistance for the retail branch systems of a major Bavarian retailer. Your daily responsibilities include monitoring and tracking open tickets, qualifying technical malfunctions, and either resolving issues within the Merchandise Management System or escalating complex cases to 2nd level support and external providers. This role is ideal for service-oriented professionals who enjoy direct user interaction via remote maintenance tools. The position offers a long-term perspective through a temporary-to-permanent contract model, featuring an attractive salary package with holiday and Christmas bonuses. You will benefit from an intensive, structured onboarding process and ongoing professional development opportunities, making it an excellent entry point or career step for those with a technical background and a strong customer service mindset.
Required Skills
Education
Completed IT vocational training (e.g., IT Specialist) or a comparable qualification with a technical focus.
Experience
- Professional experience in telephone-based customer support or technical helpdesk environments
- Practical experience in qualifying and escalating technical malfunctions to higher-level support
- Experience working with ticketing systems and remote support software
- Background in handling hardware and software issues within a retail or business environment
Languages
Additional
- Willingness to work in shifts and on Saturdays is required. The role is initially through labor leasing with a clear option for permanent takeover. Candidates must have good general PC proficiency.
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