IT Support Technician (1st Level & Helpdesk) | Supportmitarbeiter 1st-Level und Helpdesk (m/w/d)

Job Summary

As an IT Support Technician at sysmedo, you will play a vital role in modernizing IT within the healthcare sector. Your day-to-day responsibilities involve acting as the first point of contact for medical professionals, including doctors and medical assistants, providing technical assistance via telephone, email, and remote access. You will be responsible for recording, prioritizing, and classifying support requests within a ticket system, ensuring that urgent medical IT issues are addressed immediately. Beyond troubleshooting, you will monitor customer systems for early error detection and maintain detailed documentation. This position is particularly attractive due to its unique 4-day work week, a performance-based bonus structure, and a comprehensive benefits package including gym membership and corporate health insurance. It offers a meaningful career path where you can actively shape processes in a growing company dedicated to digitizing healthcare services.