IT System Administrator and Support Specialist | Fachinformatiker*in, 1-Level-Supporter*in, IT-Systemadministrator*in
AWO Kreisverband Düsseldorf e.V.
Job Summary
This full-time, permanent role at AWO Düsseldorf involves serving as the primary point of contact for internal customers regarding 1st and 2nd level technical support. You will be responsible for troubleshooting issues via phone, email, and remote access, while also handling the installation and administration of various IT systems. The position offers a high degree of variety, ranging from day-to-day user support to active participation in larger IT projects and the maintenance of critical infrastructure including servers, networks, and mobile devices. What makes this role particularly attractive is the stable work environment within a values-driven organization. Employees benefit from a 100% employer-funded pension plan, 30 days of vacation plus additional special leave days (such as Rose Monday), and a collective bargaining agreement (TV AWO NRW) that ensures fair compensation and annual bonuses. It is an ideal opportunity for a reliable IT professional looking for a long-term career with excellent work-life balance in Düsseldorf.
Required Skills
Education
Successfully completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification.
Experience
- Professional experience in the IT sector, preferably with several years of practice
- Experience in managing and using Document Management Systems
- Practical experience in server administration including Active Directory, SQL, and RDS
- Experience in hardware maintenance for clients, printers, and network components
Languages
Additional
- Valid Class B driver's license required. Position is based in Düsseldorf-Derendorf with a 39-hour work week. Applications must be submitted via the AWO job portal by March 15, 2026.