IT Operations Manager | IT Operations Manager (m/w/d)
Ärzteversorgung Niedersachsen
Job Summary
As an IT Operations Manager at Ärzteversorgung Niedersachsen in Hannover, you will play a pivotal role in establishing and managing a provider management system for the organization's IT infrastructure. Your daily responsibilities will involve steering external IT service providers, managing ticket backlogs, and coordinating incident, problem, and change management processes. You will be the functional lead for infrastructure services including virtualization, Windows servers, network security, and backup systems. This role is particularly attractive for professionals seeking a secure, permanent position with a 38.5-hour work week, flexible mobile working options, and a comprehensive benefits package within a public law corporation. You will ensure service quality through the implementation of SLAs/OLAs and regular service reviews, bridging the gap between internal needs and external delivery.
Required Skills
Education
Completed IT vocational training (e.g., IT Specialist for System Integration) or a comparable professional qualification.
Experience
- Professional experience in steering external IT service providers or vendors across operations, support, or projects
- Practical experience with ITIL-aligned processes and routine use of ticketing systems
- Experience in coordinating end-to-end IT operations including transitions and runbook documentation
- Demonstrated ability to work independently and maintain structured, professional communication with stakeholders
Languages
Additional
- The position is based in Hannover. Requires the ability to work within a 38.5-hour week framework. Applicants must provide their earliest possible start date and salary expectations.