IT Service Desk Support Specialist | IT Support Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Support Specialist, you will serve as the primary point of contact for technical assistance at a leading European IT service provider supporting major clients like Deutsche Bank. Your daily responsibilities involve providing first-level support, managing the distribution and return of hardware, and assisting users with Windows notebooks, MacBooks, iPhones, and iPads. You will act as a consultant for system usage and product selection while handling technical administration for IP telephony, VPNs, and operating systems. All activities, including troubleshooting and resolution, must be meticulously documented within a ticketing system. This role is particularly attractive due to its stable 40-hour daytime schedule, flat hierarchies, and the strong potential for permanent placement within a top-tier IT firm. It offers a modern working environment with up to 30 days of vacation and excellent career progression opportunities.