IT Support Specialist | Mitarbeiter (m/w/d) IT Support

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical issues in a dynamic Microsoft and Citrix-based environment. Your day-to-day responsibilities involve independently managing 1st and 2nd level support requests via phone, email, and in-person interactions. You will diagnose and resolve hardware and software issues, install and configure operating systems, and provide essential training to employees both remotely and on-site. Beyond troubleshooting, you will play a key role in documenting support tickets and contributing to exciting IT projects across the corporate group. This role is ideal for a service-oriented professional who enjoys problem-solving and clear communication. The position offers an attractive package including modern equipment, intensive onboarding with provided catering, home office options for work-life balance, and structured career development through coaching and mentoring programs in the Lake Constance-Upper Swabia region.