IT Service Desk Specialist | Service Desk Specialist (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary point of contact for all IT-related inquiries, technical malfunctions, and service requests via phone, email, or in-person at the service point. Your daily responsibilities include analyzing and resolving technical issues independently or via remote access, managing the ticketing lifecycle through prioritization and documentation, and escalating complex cases to higher-level support. You will also contribute to second-level support tasks, promote IT security awareness among users, and maintain the internal knowledge database. This role is ideal for a service-oriented professional looking for a permanent contract with a leading technology platform. The position offers attractive benefits including specialized training programs, childcare subsidies, and the opportunity to work on diverse projects for innovative companies while enjoying a structured and solution-oriented work environment.