System Operator Managed Services | System Operator (m/w/d) Managed Services
AirITSystems GmbH
Job Summary
This role is for a System Operator in Managed Services, focusing on IT and cybersecurity for large clients in finance, healthcare, and aviation. The successful candidate will be responsible for 24/7 monitoring, incident management, and ensuring service level agreements (SLAs) are met within a three-shift system. Key tasks include monitoring systems, accepting and escalating tickets, and analyzing, categorizing, and prioritizing disturbances and service requests. This position offers a dynamic environment with opportunities for continuous professional development in IT security, server technologies, and network engineering. The ideal candidate is service-oriented, possesses foundational technical knowledge, and is eager to contribute to a collaborative and supportive team in a hybrid work setting.
Required Skills
Education
Completed technical education (e.g., IT Specialist for System Integration or IT Systems Electronics Technician) or comparable qualification
Experience
- First experience or basic knowledge with network and server technologies
- Experience with ticketing systems in 1st Level Support (optimal)
Languages
Additional
- Willingness to work in a three-shift system (early, late, night shifts)
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