IT Support Engineer / Technical Analyst | IT Support Engineer / Technical Analyst WinGuard (m/w/d)

Job Summary

As an IT Support Engineer and Technical Analyst, you will serve as a critical technical expert for international partners and OEM customers using the WinGuard software platform. Your daily responsibilities involve debugging complex technical issues through comprehensive log analysis and remote sessions, acting as a vital bridge between the service department and the development team. You will work extensively with network architectures, distributed systems, and security protocols to ensure seamless integration of third-party subsystems. This role is unique because it moves beyond standard support into deep technical analysis and expert-level problem solving in the security technology and building automation sector. Joining a global market leader, you will benefit from a modern work environment, flexible hours, and a comprehensive benefits package including health insurance and professional development opportunities in a highly motivated, international team.