First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role is an excellent opportunity to start a career as a First Level IT Support Specialist in Munich, working for an international IT company specializing in IT services and engineering solutions. The core responsibilities include capturing and analyzing IT disruptions reported via phone, email, and ticketing systems, identifying and resolving fundamental IT issues, and documenting all incidents within the system. You will also be responsible for troubleshooting errors remotely or directly with the end-user and providing instruction on new devices and software applications. Key qualifications include a background in IT, such as a degree in Computer Science or IT Customer Service, experience in IT support, and strong technical and organizational understanding. The position offers a long-term career perspective, attractive compensation, intensive onboarding, and opportunities for professional development.