IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is based in Munich within a dynamic IT company's Service Desk, focusing on providing professional and reliable support for diverse IT infrastructure service requests from medium-sized clients in Upper Bavaria. Day-to-day responsibilities include managing clients and user accounts, handling incoming incidents and inquiries via phone, email, or self-service portals, and classifying and prioritizing tickets efficiently. The specialist will resolve issues directly and collaborate closely with expert teams for complex problems, ensuring clear communication with customers regarding their specific requirements. Key qualifications include completed vocational training in IT (such as IT Specialist for System Integration), professional experience utilizing ticketing systems, and practical knowledge of ITIL processes, particularly Incident Management and Request Fulfillment. This position offers an attractive entry point with flexible working hours, remote options, strong mentorship, and excellent development perspectives, initially through temporary staffing with a strong option for permanent takeover.