IT Onsite Support Specialist | Mitarbeiter IT Onsite Support (m/w/d)

Job Summary

This role involves providing essential, hands-on IT support to employees, focusing on resolving technical challenges directly at the user's location. The specialist will be responsible for the setup, maintenance, and replacement of end-user devices, including PCs, notebooks, monitors, and printers, as well as assisting with software and operating system configuration. Key duties also include managing the technical aspects of meeting rooms, performing basic network and cabling tasks, and meticulously tracking all IT incidents using a ticketing system. The ideal candidate must possess a completed IT apprenticeship or substantial practical experience in the IT field, coupled with proficiency in Windows systems, Microsoft Office, and standard IT hardware. Success in this role requires a service-oriented approach, strong communication skills, and foundational knowledge of network infrastructures like IP addressing, DHCP, and DNS.