First Level IT Support Specialist | 1st Level Supporter (m/w/d)

Job Summary

NConsult GmbH, a provider of innovative IT solutions based in Frankfurt am Main, is seeking a motivated First Level IT Support Specialist to join their dynamic team. This role is the initial point of contact for all IT inquiries, focusing on providing rapid, solution-oriented assistance to both customers and internal teams. Day-to-day responsibilities include answering calls, troubleshooting software and hardware issues, creating and documenting support tickets, and escalating complex matters to the 2nd Level Support team. The ideal candidate possesses a completed IT qualification or equivalent experience, initial experience in IT support or customer care, and good knowledge of Windows systems and basic network technologies. This position offers a dynamic work environment, continuous professional development opportunities, modern equipment, and flexible working hours, making it an excellent entry point into professional IT support.