Team Lead Service and Sales | Teamleitung (m/w/d) Service und Vertrieb
IKK - Die Innovationskasse
Job Summary
This leadership role involves taking disciplinary, technical, and organizational responsibility for a dedicated service and sales team across multiple locations in Northern Germany, with a significant 60% remote work option. The core mission is to drive premium customer service, optimize processes using KPIs and forecasts, and actively contribute to the acquisition and retention of clients. The ideal candidate must possess several years of professional experience in statutory health and long-term care insurance, coupled with proven leadership competence in a sales-oriented customer service environment. Success requires strong leadership skills, expertise in quality management, and a passion for continuous service development across all channels, ensuring agile, competent, and target-oriented service delivery.
Required Skills
Education
Completed vocational training as a Social Insurance Specialist, ideally with further training as a Health Insurance Specialist (Krankenkassenfachwirt)
Experience
- Several years of professional experience in statutory health and long-term care insurance
- Leadership competence in sales-oriented customer service
- Experience with BITMARCK_21c|ng and helic21c_docs (preferred)
Languages
Additional
- Willingness to work across multiple locations (Flensburg, Kiel, Lübeck, Neubrandenburg, Rostock, Schwerin) with 60% remote work allowance.