Customer Support Engineer for Protection Devices | Customer Support (f/m/d) for Protection Devices

Job Summary

This role involves providing technical support to customers and partners regarding transformer, generator, and power protection devices. You will actively handle technical inquiries using a web-based tool, interacting with external clients, channel partners, and Siemens colleagues to understand requirements and provide solutions. Responsibilities include resolving less complex technical issues, collaborating with development and product management teams, replicating customer problems in lab environments, and occasionally performing short-term on-site support. The ideal candidate will possess strong problem-solving skills, excellent communication, and a customer-oriented approach, contributing to high customer satisfaction and global customer care goals. This position offers an opportunity to apply expertise in electrical and energy technology within a dynamic, supportive environment.