First Level IT Support Specialist | Supporter

Job Summary

The abraxas GmbH is seeking a motivated First Level IT Support Specialist to join their team. This role serves as the initial point of contact for customers, handling support inquiries primarily via telephone and processing Helpdesk tickets. The specialist will focus on finding effective solutions to technical problems, collaborating closely with the team, meticulously documenting all work, and escalating issues that require advanced technical expertise. The ideal candidate possesses a strong interest in technology, thrives in customer-facing roles, and demonstrates patience, friendliness, and a clear-headed approach to problem-solving. Experience in a Microsoft environment is beneficial, though a willingness to learn and grow within the team is paramount, making this an excellent opportunity for both experienced professionals and career changers.